Return, Refund & Replacement Policy

General Terms

• All cosmetic and skincare products are non-returnable and non-refundable due to hygiene and product integrity standards.
• Products that have been opened, used, tampered with, or damaged after delivery cannot be accepted for return or refund.
• Rome Corporation is not responsible for damage occurring after successful delivery.
• Any request for return, refund, or replacement is subject to internal review and approval.
• All processes ensure secure and lawful handling of personal data as required by the DPDP Act.

Damaged / Wrong Product Received (At the Time of Delivery)

• A replacement will be provided only when the product received is proven to be damaged, defective, or incorrect.
• A continuous, uncut unboxing video is mandatory for verification of any claim.
• Report the issue within 48 business hours of delivery at: support@romebeauty.in
• The product must be unused and in its original packaging.
• Physical damage due to customer handling, improper storage, or usage will not be covered.
• Once approved, replacement will be processed within 7–21 business days.
• Final approval of claims rests solely with Rome Corporation.

Return Eligibility (Limited Cases Only)

All products once purchased are non-refundable. However, an item may be eligible for return within 7 days from the date of product delivery if it fulfills any of the following conditions:

• Received in physically damaged condition (supported by unboxing video).
• Delivered with missing parts or accessories.
• Delivered product is different from what was ordered.

Returns will NOT be accepted for:

• Opened, used, or tried products
• Claims without proper unboxing proof, invoice bill, batch id (if required)
• Damage caused after delivery
• Personal preference reasons (shade, fragrance, texture, mismatch in expectation)

COD (Cash on Delivery) Policy

COD orders involve additional processing and handling charges; therefore, specific conditions apply for refunds, replacements, and cancellations.

COD Split/Partial Charges Allowed (Only in the following situations)

Refunds for COD split/partial charges will be processed only under these circumstances:

• Dispatch exceeds the standard or communicated timeline, and the customer opts to cancel the order.
• Transit exceeds the expected delivery timeline and cancellation is requested.
• Shipment returns to the warehouse without any customer-initiated reason.
• Delivery location becomes non-serviceable after the order is placed.
• Product remains unavailable for dispatch for an extended duration of unfulfilled state.
• Wrong or damaged product delivered, supported by a valid unboxing video, invoice bill, and other details.

Any upfront split amount paid by the customer to confirm a COD order will be refunded in such eligible cases after verification and approval.

COD Split/Partial Charges Not Allowed (Customer-Initiated Reasons)

COD split/partial charges will NOT be processed in cases such as:

• Customer refuses or denies delivery for personal reasons.
• Customer unavailable during delivery attempts or delivery attempts unsuccessful.
• Cancellation requested after dispatch without a valid product-related concern.
• Claims of delay despite delivery attempts being within standard timelines.
• Requests for partial refund of COD order without valid operational basis.
• Standard response: “As per company policy, COD split/partial charges are non-refundable.”
• Incorrect, incomplete, or unreachable delivery address provided by the customer.

Important Note:

Shipping charges are strictly non-refundable under all circumstances.

Replacement Terms for COD Orders

• COD orders are eligible only for replacement, not refunds (except in the specific situations listed above where COD split/partial charges applied).
• Replacements will be processed only after proper verification and approval with valid proof.

Refund Timelines

• Claim verification: 2–5 business days
• Replacement processing: 7–21 business days
• Refund processing (if applicable): 7–14 business days after approval
• Refund amount will be initiated only via the original mode of payment or as per the guidelines shared at the time of approval.

DPDP Act – Data Privacy Compliance

• All personal data shared during order processing, claim submissions, or communication is handled securely under the Digital Personal Data Protection Act, 2023.
• Customer data is used strictly for order fulfilment, support, verification, and service communication.
• Data is not misused, sold, or shared beyond lawful and operational requirements.

Company Rights

Rome Corporation reserves the right to:

• Approve or reject any return, refund, or replacement request based on evidence.
• Request additional proof for verification.
• Modify or update this policy at any time without prior notice.
• Make the final decision in all claim-related matters.

Order Cancellation

ROME Beauty reserves the right to cancel any order in the event of a technical or pricing discrepancy, without prior intimation.

Contact Us

For return, refund or replacement requests, report within 48 business hours of delivery:

ROME Beauty
Email: support@romebeauty.in
Phone: +91 84549 45447

For grievances: grievance@romebeauty.in (see Terms & Conditions for Grievance Officer details).